Privacy Policy

Overview

Ann Arbor Hardwoods LLC ("we", "us", "our") is a flooring contractor. This policy describes what information we collect when you visit www.annarborhardwoods.com, book an appointment, request an estimate, sign a document or communicate with us, and how that information is used and protected.

By using our website, booking an appointment or engaging our services, you agree to the practices described here. If you do not agree, please do not use the site or provide us with your information.

Information we collect

We collect only what we need to schedule, estimate, perform and support the work you ask us to do:

Contact details — your name, email address, mobile or home phone number, and the address of the property where work is to be done.
Project details — the rooms, square footage, flooring type, photos you upload, measurements taken at the appointment, and any notes you give us.
Appointment and account records — bookings, reschedules, cancellations, estimates, contracts, change orders, stain sign-offs, invoices and payments.
Communications — emails, text messages and call notes exchanged with our office, including your text-messaging opt-in and opt-out choices and when they were made.
Payment information — when you pay a deposit or fee online, the payment is processed by our payment provider (Stripe). We receive a confirmation and the last four digits of the card; we never see or store your full card number.
Technical data — the IP address, browser and device type used to reach our site, and standard server logs, used to keep the site secure and working.

How we use it

To schedule, confirm, remind you about, reschedule or cancel appointments.
To prepare and send estimates, contracts, change orders, stain sign-offs and invoices, and to record your approvals and signatures.
To perform and warranty the work, and to keep a record of the project.
To send service messages about your project by email or text message (see the SMS section below).
To process payments and refunds.
To respond to your questions and requests.
To keep our systems secure, prevent fraud and comply with the law.

We do not sell your personal information, and we do not use it for advertising by third parties.

Text messaging (SMS) and mobile information

If you provide a mobile number and opt in, Ann Arbor Hardwoods LLC may send you text messages about your appointments and projects: appointment confirmations and reminders, estimate and contract notifications, scheduling updates, and replies to questions you text us.

How you opt in

You opt in by ticking the text-message consent box on our online booking form at www.a2hardwood.com/book, by texting our keyword to our business number, or by asking our office to text you. We keep a record of when and how you consented.

How to opt out

Reply STOP to cancel at any time. After you text STOP you will receive one final message confirming that you have been unsubscribed, and no further messages will be sent. Reply HELP for help. You can also contact our office using the details at the end of this policy.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

Your mobile information is never shared for marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When we share information

We share personal information only with the service providers we need to run the business, and only for the purposes above:

Messaging and email delivery providers, so that appointment reminders, estimates and contracts reach you.
Our payment processor (Stripe), to take deposits and fees you choose to pay online.
Cloud hosting and storage providers that run our software and hold your project photos and documents.
Subcontractors or crew members assigned to your project, who see the details they need to do the work.
Professional advisers, insurers or authorities when the law requires it or to protect our rights, our customers or the public.

Each provider is bound to use the information only to provide its service to us. As stated above, mobile numbers and text-messaging opt-in data are excluded from all of this — they are never shared with third parties or affiliates for marketing or promotional purposes.

How long we keep it

We keep project records — estimates, contracts, sign-offs, invoices, photos and the communications around them — for as long as needed to honour warranties, resolve disputes and meet our tax and legal obligations, which is typically seven years after the project is complete.

Text-messaging consent and opt-out records are kept for as long as we send you messages and for a reasonable period afterwards, so that an opt-out is always honoured.

How we protect it

Our systems are hosted with reputable providers, encrypted in transit, and reachable by staff only through individual sign-ins with role-based access — a crew member sees the job they are on, not the customer list. Signed documents carry a tamper-evident record of who signed, when and from where.

No method of storage or transmission is completely secure, so we cannot guarantee absolute security, but we take the safeguards that a careful business should.

Your choices and rights

You can opt out of text messages at any time by replying STOP.
You can ask us to correct your contact details or update your preferences.
You can ask what personal information we hold about you, and — subject to the records we are required to keep — ask us to delete it.
You can decline to provide information, though we may then be unable to schedule or perform the work.

To exercise any of these, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.