Ann Arbor Hardwoods LLC

Terms & Conditions

The terms that apply when you use www.annarborhardwoods.com, book an appointment, or receive text messages from Ann Arbor Hardwoods LLC.

Last updated September 30, 2026

Agreement to these terms

These Terms & Conditions ("Terms") are an agreement between you and Ann Arbor Hardwoods LLC ("we", "us", "our"). They apply to your use of www.annarborhardwoods.com and its online booking pages, to appointments booked through them, and to the text-messaging program described below. By using the site, booking an appointment or opting in to text messages you accept these Terms.

The work itself — materials, price, schedule, warranty — is governed by the written estimate, contract and any change orders you sign. If those documents and these Terms ever conflict, the signed documents control.

SMS Terms

Program name

Ann Arbor Hardwoods LLC appointment and project notifications.

When you opt in, Ann Arbor Hardwoods LLC will send you text messages (SMS) relating to your appointments and projects. Messages include appointment confirmations and reminders, notices that an estimate, contract or other document is ready to review or sign, scheduling updates, and replies to questions you text us. We do not send marketing or promotional messages through this program.

How to opt in

You can opt in by ticking the text-message consent box when booking at www.a2hardwood.com/book, by texting our keyword to our business number, or by asking our office to text you. If you opt in by keyword, we send a welcome message and your enrollment is confirmed when you reply Y.

Message frequency

Message frequency varies. You will typically receive a few messages around each appointment and project milestone.

Cost

Message and data rates may apply. Standard rates from your mobile carrier apply to messages you send and receive; Ann Arbor Hardwoods LLC does not charge for text messages.

How to cancel

Reply STOP to cancel at any time. After you text STOP we will send one final message confirming that you have been unsubscribed. No further messages will be sent unless you opt in again. To rejoin, text START to the same number or contact our office.

Help and support

Reply HELP for help. You will receive a message with our contact details. You can reach Ann Arbor Hardwoods LLC by phone at (734) 604-3786, by email at quote@annarborhardwoods.com, or by mail at 3868 Trade Center Dr., Ann Arbor, MI, 48108.

Consent to receive text messages is not a condition of purchasing any goods or services.

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and a message may occasionally arrive late or not at all — a missed reminder does not change the appointment.

By opting in you confirm that you are the account holder for, or have the account holder's permission to use, the mobile number you provided, and that you are at least 18 years old. Please tell us if your number changes, so that messages do not reach a new owner of the number.

How we handle your mobile number and consent records is described in our Privacy Policy at www.a2hardwood.com/privacy. Mobile information and text-messaging opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

Online booking

An appointment booked online is a request for our time at that slot. It is confirmed by the confirmation page and the email or text we send; if a fee is required, it is confirmed when the fee is paid.
Some appointment types carry a fee, shown before you book. Where a fee is credited towards your project, that credit is stated on the booking page and applies when the work is contracted.
You may reschedule or cancel using the link in your confirmation. Cancellations made with less notice than the period stated on the booking page may forfeit the fee, as described there.
We may need to move an appointment because of weather, a job that has run over, illness or other events outside our control. We will let you know as early as we can and offer the next available time.
Please make sure the property is accessible at the appointment time and that anyone whose consent is needed to proceed is present.

Estimates, contracts and electronic signatures

Estimates are valid for the period stated on them and are based on the information available when they were prepared; conditions discovered once existing flooring is removed may require a change order, which we will present for your approval before proceeding.

You agree that estimates, contracts, change orders, stain selections and other documents may be reviewed, approved and signed electronically through links we send you, and that an electronic signature or approval made through those links is as binding as a handwritten one. We keep a record of each signature, including the time and the device it was made from.

Payments

Online payments are processed by Stripe. By paying online you also agree to Stripe's terms. Amounts, deposits, refund conditions and payment schedules are those stated on the booking page or in your signed documents.

Acceptable use of the site

Use the site only to book, manage and review your own appointments, estimates and documents, or those you are authorised to act on.
Do not attempt to access another customer's links or records, probe or overload the site, or use automated tools to book appointments.
Information you give us must be accurate and yours to give.

Content and intellectual property

The site, its text, images and design belong to Ann Arbor Hardwoods LLC or its licensors and may not be copied or reused without permission. Photos you upload remain yours; you grant us permission to use them to prepare your estimate and perform the work.

Disclaimer and limitation of liability

The website and booking system are provided "as is". We do our best to keep them accurate and available but do not guarantee that they will be uninterrupted or error-free, or that a text message or email will be delivered on time. To the fullest extent permitted by law, our liability arising from use of the site or the messaging program is limited to the amount you paid through the site for the booking concerned. Nothing in these Terms limits liability that cannot be limited by law, and nothing here limits the warranty in your signed contract.